Yet another award for Three Abbey Green

Yet another award for Three Abbey Green

It’s official – yet another award for Three Abbey Green…

…and for three of our rooms, not just the one for which I was hoping. In my last blog, I mentioned that we were due to have the Westwood Suite assessed to find out if we could advertise it as suitable for people with concerns about their mobility.

M1Three years ago, as one of the few accommodation providers in the heart of the city with rooms on the ground floor, we felt we should really make an effort to design the bathrooms paying more attention to the needs of less mobile users. Our rooms are all spacious with solid furniture, so I wasn’t too worried about them not being up to standard. The bathroom is much more tricky. Having worked in a previous life in a children’s hospital and a hospice, I became more aware of how difficult it can be to go away with someone who is not fully mobile. Also, being part of the ‘baby boomer’ generation and currently having my mobility restricted by an arthritic knee, I have noticed that we have more requirements that when we were younger.

AB-6353The day duly arrived for the inspection. I went to answer the front door to find not only Kevin the assessor but he had brought with him Annette Burgess, Visit England’s expert on the National Accessible Scheme. They were impressed with what we have achieved in the Westwood Suite and then went on to look at the other ground floor room, Lady Hamilton, and as we have just put a new bathroom in Lord Nelson room, they decided to assess that room as well because it doesn’t have any trip hazards.

Three Abbey Green is now the proud possessor of the M1 award. If it hadn’t been for the four steps up to the front door, we could have applied to be assessed for the next level (M2). We took this opportunity to think about guests with a visual impairment and now have available the breakfast menu printed in a much larger font.

At the same time, the assessors also carried out a full ‘day visit’ accommodation inspection on Three Abbey Green, the Jane Austen Wing and Abbey View apartment. We are delighted to say that we retained our 4 stars with Gold Award. Next time they visit overnight and incognito.

I also mentioned in my last missive that the team had managed to find enough money in the budget for Smart TVs in Lord Nelson room, the Asher Suite and Abbey View apartment. Due to some clever squirrelling away of funds from the resale of the old TVs, Nici has managed to buy a new Smart TV for the Westwood Suite as well. So Kim, when you and the girls come on your annual visit in November, you won’t have to squash round the the old one to watch ‘Strictly Come Dancing’!

And, finally… two of our regular visitors from Dayton, Ohio, invited all our family to share in the celebration of their marriage in America’s Packard Museum on April 9th. What an opportunity but, sadly, we couldn’t make it happen. However, huge congratulations to Keith and Bill. We look forward to seeing you again soon.

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