This is the question …………..now, we’ve had an award or two recently which were completely unsolicited (and made us very happy) but this one we’ve done loads of work to prepare for but had no expectation of winning. We just thought the experience would be good for us, we would learn from it and try again next year.
So, what is it? We entered the Bristol, Bath and Somerset Tourism awards 2016 in the Access and Inclusivity category and learned just the other day that we will win either gold, silver or bronze at the Awards Ceremony on October 19th. As we are up against the At-Bristol Science Centre and the Brean Down National Trust, we are pretty sure what our award will be! However we are all really excited – Nici is giving her party frock an airing, Derek is putting a knot in his black tie and Sue will attempt to wear something colourful to match the big grin on her face.
Sue has worked hard, with Flora’s help, to make Three Abbey Green as accessible as possible to those guests with mobility concerns and, as a family business, we have always welcomed families with children, the elderly and guests who may need a carer to help them enjoy our fantastic location in the centre of Bath. We are currently working on ways to help guests who have visual or hearing impairments.
Then, completely out of the blue, we found we had won another award. We have been selected as a winner of the 2016 Experts’ Choice award. Each year, TripExpert recognizes the best hotels around the world with this award, based on professional reviews from over 70 top travel guides, magazines and newspapers. There’s no doubt about it – Nici and Alan must be doing something right!
It’s lovely to win things but our core business is providing the best possible experience for each and every guest and for this reason we were contacted late last year and asked to host the winners of a competition in America, called ‘The Marriage of Miss Jane Austen Sweepstakes 2016.’ The competition organisers had to be quite persistent with this booking because, as it was so unusual, we all thought it was a spoof! Finally, Nici got her head around it and decided that it was a genuine request.
Author Collins Hemingway, his wife Wendy and the two grand prize winners and their guests from the UK and the US arrived to stay with us for three nights on September 9th, their visit co-inciding with Bath’s Jane Austen festival. They were also celebrating the publication of Mr Hemingway’s newest novel, volume 2 of “The Marriage of Miss Jane Austen’ trilogy, which respectfully re-imagines Jane Austen’s life during the Regency era. We enjoyed the visit immensely and it was great fun to see our guests parading in their period costumes.
Now we wait for October 19th to see how we get on at the Tourism awards evening. We shall be mixing with some of the highest profile businesses and tourist attractions in the region – not bad for a little family business started in 2002!