TERMS AND CONDITIONS

Three Abbey Green Guest House 
is owned and operated by: 
Sue Wright, Derek Merkl and Nici Jones Three Abbey Green, Bath, BA1 1NW Tel: 01225 428558

In making a reservation, you agree to the Terms & Conditions. Please ensure you have read the following:

‘Accommodation’ means the room(s) shown in the confirmation letter.

‘Agreement’ 
means the agreement between us and the Visitor.

‘Visitor’ 
is the person in whose name the booking agreement has been made.

1) Arrivals & Departures

Please collect keys from Three Abbey Green guest house as agreed in your letter of confirmation.  Your accommodation will be ready by 2pm but we will endeavour to prepare your accommodation earlier if you so request ‘Check out’ is by 10.30am on the day of departure. Failure to vacate by this time may result in further charges.

2) Payment

Payment in full is taken at the time of arrival, unless you have booked through The Booking Button, when it is taken at the point of booking. We are able to accept the following forms of payment

    1.    Cash (direct bookings only)

    2.    Debit cards

    3.    Credit card - Visa or Mastercard

3) Cancellation Policy  

Direct Bookings: Cancellation of your booking must be made in writing.If a cancellation notice is received up to 7 nights prior to the booking, there will be a GBP20 per room cancellation charge. Cancellations made with less than 7 nights’ notice will be subject to the full cost of any part of the booking we are unable to resell. We therefore recommend cancellation insurance.

The Booking Button: If cancellation takes place within 7 nights of your arrival and we are unable to re-let the room(s), the accommodation cancelled will be charged in full. If you need to cancel more than 7 nights before the arrival date, we will refund the booking payment in full less a GBP20 per room cancellation fee. Visitors should arrange their own cancellation insurance. 

If we are forced to cancel your booking for reasons outside our control we will endeavour to offer you alternative comparable accommodation at no extra cost to you. Should we not be able to provide suitable alternative accommodation, we will reimburse any sums already paid by you.  We will be under no further obligation or liability for any losses or expense arising from the cancellation.

There are no further circumstances for which we will be liable for a refund.

4) Cancellation by us

We reserve the right to cancel any letting should you or any member of your party cause damage to the property, its furniture or contents or should you create a disturbance to any adjoining rooms or neighbours.

5) Damages

In the event of any breakages, damage or exceptional 
cleaning required after the room is vacated, we will notify 
the Visitor within 48 hours of any costs incurred and will 
charge this payment to your credit card.  


6) Number of Occupants


The number of people staying must not exceed the 
maximum number agreed at the time of booking for each 
room. If we become aware that the number of people staying 
exceeds the maximum number, we reserve the right to ask 
the entire party to vacate the premises. In these 
circumstances, there will be no refund for unused days. 


7) Lost Keys

A charge of £20 will be made for each set of lost keys.

8) Cleaning

The rooms are serviced daily unless you otherwise request.

9) Linen

Linen and towels are changed with each new letting. And on 
the third day of any visit. 


10) Candles and Fireworks

The use of candles and fireworks by the Visitor or guests is 
not permitted.

11) Right of Entry

The owners, employees and agents of Three Abbey Green
shall be allowed access to rooms at all reasonable times 
for purposes of inspection or to carry out any necessary 
repairs or maintenance.

12) Complaints

If you have any complaint, please notify us immediately at 
Three Abbey Green. Please note that complaints are much
more easily resolved while you are still in the property. If 
we receive any complaints of noise or disrespect and 
damage to the property, we reserve the right to require 
visitors to vacate the premises with immediate effect and 
with no compensation for unused days. 


13) Liability and Insurance

Three Abbey Green, its employees and agents do not accept 
third party liability in respect of breach of contract, negligence, 
misrepresentation or otherwise. We cannot in any 
circumstances accept liability for any personal injury, loss of
life, damage, loss or accident to personal property.
Visitors are advised to ensure their own insurance covers 
any loss or damage to personal property during their stay 
and to ensure adequate personal and travel insurance is 
taken out.  


14) Pets

Pets are not allowed in the rooms. 
 


15) Disabled Access

All rooms are accessed by stairs or steps. Unfortunately, as 
the rooms comprise part of Grade 2 Listed buildings, there 
are no ramps. We therefore advise that there is no 
wheelchair access to the rooms. If guests require 
ablebodied assistance they are requested to bring 
someone with them. We cannot supply staff to lift guests.


16) Smoking

There is a no smoking policy in all our rooms.