Privacy Policy

Background

THREE ABBEY GREEN is committed to protecting and respecting your privacy and to complying with applicable data protection and privacy laws. This Privacy Policy (“Policy”) helps you understand what kind of information we collect in connection with our services, how we process such information, and with whom the information is shared. Throughout this Policy the term “personal data” means information relating to an identifiable individual (i.e. information that identifies you). THREE ABBEY GREEN refers to “we”, “us” or “our”.

About us

THREE ABBEY GREEN is a Four Star Gold Award guest house, hidden away in a quiet cobbled square in the heart of central Bath. We are a family run business that started in 2002 by Derek and Sue. From the beginning, the ethos of the business has always been to provide the highest standard of accommodation combined with excellent customer service. Daughter Nici took over the reins in 2010 and was joined in 2012 by her husband Alan coming out of the Army.

Personal data we collect about you

We may use the following types of data:

Your name, address, email address, our communications with you, dates/duration of your stay, financial/payment details.

Where we get the data from

Personal data may be collected in connection with services offered by THREE ABBEY GREEN, whether through direct interactions in person, over the telephone, or on our websites (“our site”) or from other interactions with us where a link or other references incorporated to this Policy is made. For example, in connection with other websites where THREE ABBEY GREEN services are offered. By using this website and/or by submitting personal data to THREE ABBEY GREEN via any other means, we consider it is in our business legitimate interest to process it and also we may need to process your data to process your booking.  We will always process your personal data in the manner provided in this Policy.

You may choose to give us personal data directly in a variety of situations. For example, you may want to give us your name and contact information to communicate with you, to process your booking, or to do business with us, if you are a supplier or a business partner. You may also provide your credit card details to buy something from us. If you tell us that you do not want us to use your information to make further contact with you beyond fulfilling your request, we will respect your wishes.

 

Cookies

We may also collect information relating to your use of our sites through the use of various technologies. This data is normally collected as a standard part of your use of our services. For example, when you visit our sites, we may log certain information that your browser sends us, such as your internet protocol (IP) address, browser type and language, access time, and referring website addresses. We may also collect information about the pages you view within our sites and other actions you take while visiting us. In addition, we may also use such technologies to determine whether you’ve opened an e-mail or clicked on a link contained in an e-mail. Collecting information in this manner allows us to collect statistics about our websites usage and effectiveness, and personalise your experience while you are on our websites, as well as tailor our interactions with you.

Web cookies can enhance your online experience by saving your preferences while you are visiting a particular part of the site. You have a choice with respect to cookies. By modifying your internet browser preferences, you have the ability to accept all cookies, to be notified when a cookie is set, or to reject all cookies.

How we use the data

If you request something from THREE ABBEY GREEN, for example, booking information, a call back, or specific marketing materials, we will use the information you provide to fulfil your request. We may use information we collect about you to provide you with a personalised experience on our site, such as providing you with content in which you may be interested and making navigation on our sites easier.

Certain transactions may involve you calling us or us calling you. Please be aware that it is THREE ABBEY GREEN’s general practice to monitor, and in some cases, record such interactions for staff training or quality assurance purposes, or to retain evidence of a particular transaction or interaction.

Disclosing or sharing information

THREE ABBEY GREEN does not sell, lease, or otherwise disclose your personal data to third parties. We would only share your personal data if we have your specific consent to do so.

When we share personal information with these parties we require that they only use or disclose personal information in a manner consistent with this policy.  We also ensure that any contract with these organisations contains necessary privacy and security provisions in line with data protection legislation.

We do not transfer personal data to countries outside of the European Economic area.

 

 

We may be obligated by law to disclose your personal data to certain authorities or other third parties.  For example, to the police or other government agencies. We may also disclose and otherwise process your personal data in accordance with applicable law to defend THREE ABBEY GREEN’s legitimate interests. For example, in civil or criminal proceedings.

Keeping data safe and secure

THREE ABBEY GREEN is committed to protecting the security of your personal data and information collected from you. We use a variety of technical, administrative and organisational security measures to help protect your data from unauthorised access, use or disclosure. Such measures include, where appropriate, the use of firewalls, secure server facilities, encryption, implementing proper access rights, management systems and processes, careful selection of processors and other technically reasonable measures to provide appropriate protection for your personal data against unauthorised access or disclosure. Where appropriate, we may also take backup copies and use other such measures to prevent accidental damage or destruction to your personal data.

THREE ABBEY GREEN websites may contain links to non-THREE ABBEY GREEN websites, including links to other companies’ websites and other third party services. All these websites will have privacy policies of their own. We recommend that you read the privacy policies relating to such websites. THREE ABBEY GREEN is not responsible for the privacy practices or the content of these other websites.

How long we keep your personal data

There may be legal and statutory requirements which govern how long we should retain your personal data.  Outside of these, we will keep your personal data for the purposes set out above until we become aware it is no longer valid or you ask us to delete it.

Access to information

We take reasonable steps to keep the personal data we possess accurate and up to date and to delete out of date or otherwise incorrect or unnecessary data. However, you are responsible for providing THREE ABBEY GREEN with accurate and complete personal data, and for contacting us if correction of such data is required.

You have the right to receive a copy of personal data we keep about you and to check we are lawfully processing it, by contacting us directly.

In certain circumstances you may also have the right to request:

  • Correction of the data;
  • Erasure – you have the right to ask us to stop processing your personal information where there is no good reason for us to continue processing it or where we are relying on a legitimate interest and there is something about your situation that makes you wish to object to us processing it;
  • That we suspend processing the information;
  • The transfer of your personal information to another party.

We may need to request specific information from you to confirm your identity, to ensure personal information is not disclosed to anyone who does not have the right to receive it.

We will not charge a fee to access your personal data but we may charge a reasonable fee if your request for access is clearly unfounded or excessive; or we may refuse to comply with the request in these circumstances.

You have the right to make a complaint to the Information Commissioner’s Office (ICO) at any time.

 

Updates, questions or concerns

THREE ABBEY GREEN is the controller of your personal data. If you have a question about this Policy, or THREE ABBEY GREEN’s handling of your personal data, you can contact the Data Controller. We are registered with the Information Commissioner’s Office (ICO). Please follow the link to find us:

https://ico.org.uk/about-the-ico/what-we-do/register-of-data-controllers

THREE ABBEY GREEN may from time to time change this Policy or change, modify or withdraw access to this site at any time with or without notice.