Those of you who read our last blog will know that we entered, just for the experience, the Access and Inclusivity category of the Bristol, Bath and Somerset Tourism awards 2016. We were amazed when we learned that we had been short-listed for either a Gold, Silver or Bronze Award. The evening of the ceremony arrived and Nici, Derek and Sue set off in all their finery on a journey which Google had reliably informed us would take an hour. Forty five minutes later we were still in Bath, sharing all those frustrations that our guests have when they can’t get to us. The only difference was that we couldn’t get out – and we knew where we going!
Finally, we arrived in the nick of time to sit down for a very nice dinner. Then our award was called first. All three short-listed businesses trooped up to the presentation area. The bronze award winner was announced. Nici and Sue got ready to collect it but – surprise, surprise!! – it went to the National Trust at Brean Down. For a nano-second, Sue dared to hope that maybe Three Abbey Green would receive the Gold and not the At-Bristol Science Centre. Unsurprisingly, it was not to be but we are all exceedingly pleased with the Silver.
Assistant Manager Flora was responsible for helping Sue with the preparation for making Three Abbey Green more accessible to guests with mobility concerns, so it is with sadness but understanding that we have had to say ‘Goodbye’ to Flora, who has decided to return to her native Hungary. She has been with us for two and a half years and, in that time, she has continued to promote with great success our family-friendly, guest-centered ethos. It was the first time that we had appointed someone from outside the family in a key management role and she did a brilliant job. Hungary will be lucky to have her back!
Enter Kellie and Olly, our new residential assistant managers, who got off to a flying start by being part of the winning team at the guest house association quiz night on Sunday. More about them next time.